Auctions


Can I bid with my own real money?
No, the only way to bid in RewardsCentral Auctions is using RewardsCentral reward points which you have earned.



How do I bid?
RewardsCentral uses proxy bidding. This means that you can bid up to your limit without having to constantly check the auction, and yet you will still pay the lowest possible winning bid.

When you place a bid, enter the maximum amount of  points you are willing to pay for that item. This amount will always be kept secret. Whenever someone else places a bid, our auction software will automatically enter the lowest possible bid for you, up to your maximum bid, until you are the winning bidder.
  1. Make sure you are signed in;
  2. Before you place your bid, confirm that your Street Address is correct;
It is very important that your street address is correct. You would be surprised how many times an auction item is returned to us as "undeliverable", all because the winning bidder made a mistake entering their address.

Most RewardsCentral auction items are delivered by courier. Since couriers cannot deliver to a PO box, it is important that you enter a physical street address.

If your auction item is returned to RewardsCentral because the address is undeliverable, RewardsCentral will charge to your points account the total cost of postage to have the item re-sent.
  1. Visit the Auctions page, then click on the link to the item you want to bid on;
  2. Enter the maximum amount you would like to pay for the item in the Your Maximum Bid box. Your bid must be greater than the current highest bid, but less than your own points balance;
  3. Click on Place Bid;
  4. If your bid is successful, you will see your name listed as the High Bidder.



How does proxy bidding work?
Proxy bidding gives you a better chance of winning an auction if you are prepared to pay the most, as you don't have to be on the web site when the auction closes. All you do is enter the maximum amount you would like to pay, and the system will do your bidding for you. However, you will still pay the lowest possible price, depending on who else has bid, and how much they have bid.

Proxy bidding can sometimes mean that a bid you place is beaten by someone else, even though your bids are the same.

For example, a toaster is up for auction and the current bid is 2,600 points. Tom enters his maximum bid of 2,800 points, and the system places the lowest bid on his behalf, which would be 2,700 points.

Now Mary sees that the winning bid is 2,700 points, so she enters a bid of 2,800 points. However, since Tom has already bid at 2,800 points, he becomes the winning bidder. Tom and Mary bid the same amount, but Tom is the winning bidder because he placed his bid first.



What happens to my reward points when I bid on an auction?
When you place a bid, reward points equal to the maximum bid you enter will be 'locked' until the bidding exceeds your bid or, if you are the winning bidder, until your auction win is approved.

This means that the maximum bid amount (not the actual bid amount) will be locked away so that you cannot access those points for any other purpose.

If the bidding exceeds your maximum bid, the locked reward points will be unlocked.

If you are the highest bidder and win the auction, your maximum bid amount will be locked until RewardsCentral approves your auction win, at which time the winning bid amount will be deducted from the locked points, and any remaining locked points will be unlocked.

Because locked points are not deducted from your account (they are only 'locked') you will not see any transaction on your points statement showing locking or unlocking of points in the past. The only transaction you will see is the winning bid amount deducted if you win the auction, and that will only show once your win is approved.

As an example, on Thursday Mary sees an item she likes, and the current bid is 2,000 points. Mary places a bid of 5,000 points for the item. 5,000 points of Mary's RewardsCentral rewards is locked so that she cannot use it for any other purpose, but Mary's current bid is only 2,100 points. On Friday evening, bids from other members have pushed the current bid up, but Mary is the highest bidder and wins the auction for 3,000 points. Even though the auction has ended at 3,000 points, Mary's initial bid of 5,000 points is still locked in her points account for the entire weekend. RewardsCentral approves Mary's auction win on the Monday, and 3,000 points is deducted from Mary's account while the remaining 2,000 points is unlocked and returned to Mary's account.



When does an auction end?
The auction ending time is shown in the Auction Info panel. If a bid is placed within 5 minutes of the end of an auction, the ending time will be extended to a time 5 minutes after the bid was placed.

For example, an auction is originally scheduled to end at 3:00pm. Mary places a bid for the item at 2:57pm, so the auction will be extended to 3:02pm (5 minutes). Bill places a bid at 3:01pm, so the auction is again extended 5 minutes, now making the ending time 3:06pm. This will continue if competing bids are made within 5 minutes of each other. As soon as 5 minutes pass without a bid, the auction ends.



Can I cancel my bid?
No, you cannot cancel your bid. The reward points you used to bid will be returned to you after another member outbids you on that auction.



When will my item be delivered?
If you win an auction, you can expect delivery of the item within 8 weeks. Most auction deliveries from RewardsCentral are made by courier, and a signature will be required on delivery. You should make sure that the address we have on file for you is correct.

You can help to ensure fast delivery by checking that your street address is correct before bidding. You would be surprised how many times an auction item is returned to us as "undeliverable", all because the winning bidder made a mistake entering their address.

Most RewardsCentral auction items are delivered by courier. Since couriers cannot deliver to a PO box, it is important that you enter a physical street address.



Can I put my own items up for auction?
No, the items are provided by sponsoring companies.



What is 'My Bids'?
My Bids is a list of current auctions that you have placed a bid on. If you are the current winning bidder on an item, this will be indicated below the item name.

The My Bids list does not show any auctions that have ended, regardless of whether you were the winning bidder or not.



What is a Fair Go Auction?
A Fair Go Auction is a special type of auction. The idea behind a Fair Go auction is that nearly every single member has a reasonable chance of winning regardless of how long they have been a member or how many points they have saved up. Nearly everyone has a chance of winning, that is, nearly everyone has a "fair go".

The main difference with a Fair Go auction is that you can only bid with points you have earned during the time the auction is open. This means, your total bid can be no greater than the sum of all the points that have been credited to your account since the auction start time.

Every other member wanting to bid on that same Fair Go auction is limited by the same condition, which means that you are only competing with other members based on how many points they have earned in the same period as you. If a member has a total points balance much larger than yours because they have been a member of RewardsCentral for longer than you, it makes no difference. Both of you can only bid with the points that you have earned since the auction started.

To make Fair Go auctions even fairer, there are limits on how many Fair Go auctions one member can participate in. The rules are:
  • A member cannot bid on a Fair Go auction if they are the current highest bidder of another active Fair Go auction;
  • A member cannot bid on a Fair Go auction if they were the winner of another Fair Go auction that ended within the last 60 days.



What is the maximum I can bid in a Fair Go Auction?
The maximum you can bid in any Fair Go Auction is the lesser of these two values:
  1. Your current total points balance;
  2. The sum of reward points that you have earned from eligible sources, and that were credited to your account after the start of the auction you are bidding on.
Eligible sources are defined as shown in this table:

Earned from Eligibility
Online Shopping
Including bonus points
Eligible
Gold Membership
Including points for upgrade or renewal and Gold bonuses
Eligible
Register for Offers Eligible
Email Offers Eligible
RewardsCentral Surveys Eligible
Referrals Eligible
eBank
Including the full balance of any matured deposit or early withdrawal
Not Eligible
Quick Survey Eligible
Web Clicks Eligible
Rock Paper Scissors Eligible
Free Guessing Game Eligible
Transfer Points In
Including points transferred in from MyOpinions
Not Eligible
WorldWinner Cash Games
Eligible
Bonus Rewards Not Eligible

If you placed a bid on a Fair Go Auction yesterday up to your maximum possible bid, and then you earn more points today, then your maximum possible bid will be higher than your bid. So you can always return to the auction and increase your bid, up to your new maximum possible bid.

Points are counted towards your maximum possible bid based on when they were credited to your account, not based on when you earned them. For example, if you shop online on the 1st October, make a claim for those points on the 2nd October, and your claim is approved on the 15th October, those points are counted as if they were earned on the 15th October, which is the date they were credited to your account.

Another example is a survey. The points for completing a survey are counted based on when they are added to your points account, not based on when you filled out the survey.



How do I bid in a Fair Go Auction?
You bid in a Fair Go Auction in the same way as for any other auction. The only difference is that there is a limit on how many points you bid, and that limit may be lower than your current points balance. See What is the maximum I can bid in a Fair Go Auction?



Why can't I bid on an auction with all of the points in my account?
If the web site is not letting you use all of the points in your points account, then you are bidding on a Fair Go Auction. Special rules apply to Fair Go Auctions to make them fair to all members. See What is the maximum I can bid in a Fair Go Auction?



Aren't Fair Go Auctions unfair for long term members with lots of points?
RewardsCentral will continue to offer auctions that are not Fair Go auctions. In these auctions, the member that bids the highest will win regardless of when the points were earned. Long term members with lots of points will still have an advantage for those types of auctions that are not Fair Go auctions.

Some auctions will be Fair Go, and some will not. You have a choice of which auctions you bid on, so you can choose to bid on the auctions that give you the highest chance of winning.





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